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Your digital team

Think bigger.Build it with Merido.

Customer questions, order follow-ups, daily reports. Give your digital team the everyday work, and make room for the things only you can do.

Find the right employeeSee how it works
From one person to a team
YouDirection & work hand-off

LanZalo OA

Sales assistant

MinhWebsite

Customer care

HàTelegram

Internal assistant

One person per job. One shared direction.

Your way of working. Your team.An illustration of a team on Merido
  • You assign the work
  • You set the rules
  • You keep the final say

A working day

Everyday work. A new kind of teammate.

Pick a person in the team to see the job they take and how they answer.

LanSales assistantMinhCustomer careHàInternal assistant
Zalo OA02:14
Assigned work
Quotes the right price, closes the order

Lan

Sales assistant

On duty
  • Zalo OA

    Do you still have the black T-shirt in size M?

  • Lan · 02:14

    Yes, 12 left, 199,000₫. Want me to place the order now?

View this role
Website02:31
Assigned work
Exchanges, warranty, order tracking

Minh

Customer care

On duty
  • Website

    I want to exchange the size — am I still in time?

  • Minh · 02:31

    You have 5 days left for a size exchange. Sending the steps now.

View this role
Telegram07:30
Assigned work
Summarises and reports at 07:30 every morning

Hà

Internal assistant

On duty
  • Hà · 07:30

    Overnight: 2 new orders, 1 size-exchange request, 0 items need your approval.

View this role

An authored illustration — not a real customer conversation.

Wherever your customers message you

  • Zalo OAcustomers message on Zalo
  • Websitethe chat widget on your site
  • Telegramyour internal group

Getting started

Onboard in three steps

No installation, no code.

  1. Hire

    Pick a position in HR. Their own workspace is set up automatically.

  2. Train

    Paste your price list, FAQ, policies. Your digital employee learns immediately — no code required.

  3. Connect a channel

    Connect Zalo OA, Telegram, or add the chat widget to your website. Wherever customers message, your employee is on duty.

1/10

the cost of one real employee — covering a full 24/7 shift

Open roles

HR

8 open positions, each already trained for one job.

  • Has its own app

    Deep Merchant Content Assistant

    Writes product descriptions, ads, product-page analysis, and batch content plans — remembers your shop's exact brand voice.

    View
  • Has its own app

    Daily Personal Assistant

    Plans your morning, gathers pending tasks, summarizes meetings, drafts emails, and wraps up the day — via chat, Telegram, or WhatsApp.

    View
  • Has its own app

    Content Creation Assistant

    Writes blog posts, social posts, emails, landing pages, case studies, and newsletters in the brand voice you choose.

    View
  • Has its own app

    New-Hire Document Verification Assistant

    Cross-checks new-hire records against a roster you paste or attach, verifies ID-card and portrait photos match, and reports results directly in chat.

    View
  • Has its own app

    Support Agent

    Answers frequently asked questions, summarizes customer issues into support tickets, and knows when to hand off to a human or flag after-hours.

    View
  • Has its own app

    Trợ lý Chăm sóc Khách hàng

    Trả lời câu hỏi thường gặp, tóm tắt vấn đề của khách thành ghi chú hỗ trợ, và biết khi nào cần chuyển cho nhân viên hoặc thông báo ngoài giờ làm việc.

    View
  • Has its own app

    Sales Agent

    Answers product questions from the shop's catalog, drafts orders for staff confirmation, and knows exactly when to hand off to a human.

    View
  • Has its own app

    Trợ lý Bán hàng

    Trả lời câu hỏi sản phẩm từ danh mục của shop, lập đơn nháp, và biết chính xác khi nào cần chuyển cho nhân viên.

    View

Monthly payroll

Pick a plan that matches your team's size

  • Part-time

    199.000/moMonthly salary

    Employees
    1
    Shift
    On demand
    Conversations/mo (est.)
    500
    Part-time

  • Full-time

    499.000/moMonthly salary

    Employees
    2
    Shift
    24/7
    Conversations/mo (est.)
    2.500
    Full-time

  • Team

    999.000/moMonthly salary

    Employees
    4
    Shift
    24/7
    Conversations/mo (est.)
    10.000
    Team
See full plan details

Company rules

Private, encrypted data — never used to train AI

  1. Rule 1

    One private environment per digital company

    Your data, knowledge and conversations are fully isolated from every other company.

  2. Rule 2

    Data is encrypted

    Connection keys, channel credentials and backups are encrypted at rest and in transit.

  3. Rule 3

    Your data never trains AI

    The pricing you teach and your customers' conversations serve only your own digital company.

  4. Rule 4

    Control over your data

    Manage content, members and connection permissions. Contact Merido to request a copy or deletion of your data.

Read the full policy

Start today

Ready to hire your first digital employee?

Hire your first employee

Monthly plans. Cancel the renewal anytime.